Online Games
Online PokiesLast Updated: February 14, 2026
Effective Date: January 1, 2021
Version: 5.2
These Terms & Conditions ("Terms," "T&Cs," "Agreement") constitute a legally binding contract between:
Operator: ThePokies 119 Pty Ltd
Registered Address: Barrio Dent, San José, Costa Rica, 200 metres north and 50 metres east of the North American Cultural Centre
Company Registration: Costa Rica Company Registration No. 3-102-841524
Gaming License: Curaçao Gaming Authority Licence No. 1688/JAZ
Regulatory Oversight: Philippine Amusement and Gaming Corporation (PAGCOR) compliance certification
and
Player/User: Any individual ("You," "Your," "Player") who accesses, registers with, or uses The Pokies119 gaming platform via any device (desktop computer, mobile phone, tablet, or any internet-enabled device).
By performing any of the following actions, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions in their entirety:
✅ Registering an account on ThePokies119 net
✅ Accessing the website (whether logged in or browsing as guest)
✅ Making a deposit via any payment method
✅ Playing any game (slots, live dealer, crash games, table games, video poker)
✅ Claiming any bonus or promotional offer
✅ Contacting customer support via live chat, email, or phone
No account activation is permitted if you disagree with any provision of these Terms. If you do not accept these Terms, you must immediately cease using platform and refrain from creating an account.
The Pokies 119 reserves the right to modify, amend, update, or replace these Terms & Conditions at any time, at its sole discretion, with or without prior notice to players.
Reasons for amendments may include but are not limited to:
Regulatory compliance (changes to Curaçao, PAGCOR, or international gaming law)
Operational improvements (enhanced security protocols, payment processing updates)
Customer service enhancements (dispute resolution procedures, bonus terms clarification)
Legal requirements (data protection regulations, AML/KYC updates)
Technology updates (new game providers, platform features, mobile optimization)
Notice of Changes:
Material changes: Email notification sent to registered players 7 days before effective date
Minor changes: Dashboard banner notification upon next login
Version history: Available in Account Settings → Legal Documents → Terms History
Your Continued Use = Acceptance: Continued use of Pokies119 platform after any amendment takes effect constitutes your binding acceptance of the modified Terms. If you disagree with amendments, you must cease using the platform and may close your account by contacting support@thepokieshelp.zendesk.com.
Version Control: Current version number displayed at top of this document. Previous versions archived and available upon request for transparency.
Minimum Age: 18+ Years
You affirm and warrant that you are at least 18 years of age or the legal gambling age in your jurisdiction (whichever is higher) at the time of registration.
Jurisdiction-Specific Requirements:
Australia: Minimum age 18 years (Gambling Act 2000)
Canada: Minimum age 18-19 years (varies by province)
United Kingdom: Minimum age 18 years (Gambling Act 2005)
United States: Minimum age 21 years in most states (state-specific)
New Zealand: Minimum age 18 years (Gambling Act 2003)
Age Verification Process:
Date of birth required during registration (cross-referenced against government databases where available)
Identity verification (government-issued photo ID) may be requested at any time
Accounts created by individuals under legal gambling age will be immediately closed, all deposits refunded (minus processing fees), and all winnings forfeited
Parental Responsibility: Parents/guardians are responsible for ensuring minors cannot access Pokies 119. Use parental control software (NetNanny, Qustodio, Norton Family) to block gambling sites.
Zero Tolerance Policy: Pokies119 Net does not knowingly provide services to minors. Evidence of underage gambling results in permanent account closure and reporting to relevant authorities (Curaçao Gaming Authority, local law enforcement).
Permitted Jurisdictions: accepts players from countries where online gambling is legal under local law.
Restricted Territories (incomplete list—player's responsibility to verify local laws):
Prohibited Countries (account creation blocked):
United States of America (excluding state-licensed jurisdictions)
United Kingdom (no UKGC license held)
France
Netherlands
Spain
Italy
Belgium
Czech Republic
Denmark
Iran
North Korea
Syria
Player Responsibility: You are solely responsible for ensuring that your use complies with all applicable laws in your jurisdiction of residence. We do not provide legal advice regarding gambling legality.
Geographic Verification:
IP address tracking (detects location during registration/gameplay)
Account may be suspended if accessing from restricted territory (even via VPN)
Winnings from restricted jurisdictions may be voided
VPN/Proxy Usage: Using VPNs, proxies, or other tools to circumvent geographic restrictions is strictly prohibited and constitutes grounds for account closure and fund confiscation.
Legal Compliance Certification: By registering, you certify that:
Online gambling is legal in your country of residence
You are not located in a restricted territory
You will not use platform from restricted jurisdictions (even while traveling)
You understand that illegal gambling participation may result in criminal prosecution under your local laws
Operates a 99% no-verification model for standard play, but reserves the right to request identity verification at any time to comply with:
Anti-Money Laundering (AML) regulations
Know Your Customer (KYC) standards
Curaçao Gaming Authority licensing requirements
PAGCOR compliance frameworks
FATF (Financial Action Task Force) guidelines
Verification Triggers:
Single withdrawals ≥ AU$5,000
Cumulative deposits/withdrawals ≥ AU$20,000 within 30 days
Suspicious transaction patterns (rapid deposits/withdrawals, structuring)
Multiple accounts detected from same IP/device
Payment method discrepancies (deposited via card A, withdrawing to account B)
Random compliance audits (regulatory requirement)
First withdrawal (at operator's discretion)
Required Documents:
Government-Issued Photo ID (one of):
Passport (photo page, clear image of all corners)
Driver's license (front and back, high-resolution scan/photo)
National ID card (front and back, all text legible)
Proof of Residence (dated within last 3 months, one of):
Utility bill (electricity, gas, water, internet)
Bank statement (showing name + address)
Government letter (tax office, council rates, social services)
Lease/rental agreement (current, signed by landlord)
Payment Method Verification:
Credit/Debit Cards: Photo showing first 4 digits + last 4 digits, cardholder name, expiry date (middle 8 digits covered, CVV hidden)
Bank Account: Bank statement showing account holder name + account number
Cryptocurrency: Screenshot of wallet showing address used for deposits/withdrawals
Submission Methods:
Dashboard Upload: Login → Account Settings → Verification → Upload Documents (JPEG, PNG, PDF accepted, max 5MB per file)
Email: support@thepokieshelp.zendesk.com (subject: "Verification - [Your Username]", attach all documents)
Processing Time:
Standard: 2 business days (48 hours)
VIP Gold+: Same business day (expedited queue)
VIP Platinum+: 4 hours (priority processing)
VIP Elite: <1 hour (dedicated account manager)
Failure to Verify Consequences:
Pending withdrawals held until verification complete
Account may be suspended after 30 days of non-compliance
Funds may be forfeited after 90 days (returned to depositor if traceable, otherwise held per regulatory requirements)
Document Security:
All documents encrypted with AES-256 (military-grade encryption)
Accessed only by authorized compliance team (fewer than 10 staff globally)
Retained for 7 years per Curaçao licensing requirements
Deleted securely after retention period expires (unless legal hold applies)
Your Rights (GDPR/CCPA compliance):
Access: Request copy of stored documents anytime
Rectification: Update outdated information (address changes, name changes due to marriage)
Erasure: Request deletion after 7-year retention period (subject to legal obligations)
Portability: Receive documents in machine-readable format (PDF, JSON)
Single Account Rule: Each player is permitted one account only per person, household, IP address, device, and payment method.
Prohibited Multi-Account Activities:
❌ Creating multiple accounts to claim welcome bonuses repeatedly
❌ Opening new accounts after self-exclusion or closure
❌ Using family members' details to create additional accounts
❌ Sharing accounts with other individuals
❌ Creating accounts for others (even with their permission)
Account Information Accuracy: You must provide truthful, accurate, current, and complete information during registration, including:
Full legal name (matching government-issued ID)
Date of birth (accurate, not fabricated)
Residential address (current, verifiable)
Email address (valid, accessible—used for account notifications)
Mobile phone number (accurate, SMS-capable—used for 2FA)
False Information Consequences:
Account closure
Deposits refunded (minus processing fees)
Winnings forfeited
Permanent ban from thepokies 119 net australia platform
Reported to industry blacklists (shared among operators)
Account Ownership: Your account is non-transferable. You cannot sell, gift, or transfer your account to another person under any circumstances.
Account Security Obligations:
✅ Keep username/password confidential (never share with anyone, including staff)
✅ Use strong password (minimum 12 characters, uppercase, lowercase, numbers, symbols)
✅ Enable two-factor authentication (Dashboard → Security → 2FA)
✅ Log out after each session (especially on shared/public devices)
✅ Notify support immediately if unauthorized access suspected
Unauthorized Access: You are solely responsible for all activity on your account, including unauthorized use if you fail to maintain account security. Pokies119 net australia is not liable for losses resulting from compromised account credentials due to your negligence.
The following activities are strictly forbidden and constitute grounds for immediate account suspension, fund confiscation, and permanent ban:
❌ Bonus Abuse:
Creating multiple accounts to claim welcome bonuses repeatedly
Colluding with other players to manipulate bonus wagering
Using betting strategies designed solely to clear wagering with minimal risk (e.g., simultaneous red/black bets on roulette)
Claiming bonuses with no intention of genuine gameplay (deposit, claim bonus, immediately attempt withdrawal)
❌ Automated Play / Bot Usage:
Using software, bots, robots, or automated systems to place bets
Employing third-party software to gain unfair advantage (prediction algorithms, card counting apps)
Using macros or scripts to automate clicking/betting
❌ Game Manipulation:
Exploiting software bugs, glitches, or errors to gain unfair advantage
Collaborating with other players to manipulate outcomes (collusion)
Reverse-engineering game algorithms or RNG systems
Hacking, tampering with, or interfering with platform functionality
❌ Payment Fraud:
Using stolen credit cards or bank accounts
Depositing from third-party payment methods (spouse, parents, friends)
Chargeback fraud (depositing, winning, then disputing card charges with bank)
Structuring deposits to avoid AML reporting thresholds (e.g., ten AU$2,000 deposits instead of one AU$20,000)
❌ Money Laundering:
Depositing funds from illicit sources (criminal proceeds, terrorism financing)
Using Pokies119 Casino to transfer money between parties (deposit from Account A, withdraw to Account B)
Minimal or no gameplay after large deposits (deposit AU$10,000, wager AU$100, withdraw AU$9,900)
❌ Account Fraud:
Providing false personal information during registration
Using someone else's identity to create account (identity theft)
Impersonating another player or staff
Creating accounts while under self-exclusion
❌ Offensive Behavior:
Harassment, abuse, or threatening behavior toward other players or staff (via chat, email)
Racist, sexist, discriminatory, or hateful language
Spamming chat functions with advertisements or inappropriate content
Detection Methods:
Automated Systems: AI-powered fraud detection monitors betting patterns, deposit/withdrawal behaviors, IP addresses, device fingerprints
Manual Reviews: Compliance team investigates flagged accounts (unusual activity patterns, high-value transactions)
Player Reports: Other players can report suspicious activity via support
Consequences of Prohibited Activities:
Immediate account suspension pending investigation
Seizure of all funds (deposits, winnings, bonus balances)
Permanent ban from platform (email, IP, device blacklisted)
Reporting to authorities: Serious violations (fraud, money laundering) reported to Curaçao Gaming Authority, PAGCOR, and local law enforcement
Legal action: 119pokies reserves the right to pursue civil/criminal charges for fraud exceeding AU$5,000
We are committed to providing a fair, transparent, and secure gaming environment for all players.
Random Number Generator (RNG) Certification:
All games use certified RNG systems tested by independent auditors:
eCOGRA (eCommerce Online Gaming Regulation and Assurance)
iTech Labs (Australian-based gaming testing lab)
GLI (Gaming Laboratories International)
BMM Testlabs (independent gaming certification)
RNG testing includes:
10+ million simulated spins/hands per game pre-launch
Quarterly re-certification audits
Annual comprehensive system reviews
Certificates viewable via in-game info buttons (ⓘ icon)
Provably Fair Games (cryptocurrency games):
Server seed + client seed + nonce system ensures verifiable fairness
Players can independently verify every outcome using blockchain explorers
Built-in verification tools in-game
Game Malfunction Policy:
"Malfunction Voids All Pays and Plays": In the event of software malfunction, hardware failure, communication error, or RNG disruption:
All affected bets are void
Stakes returned to players
Winnings voided (including progressive jackpot hits during malfunction)
We will investigate all reported malfunctions within 48 hours
Compensation determined on case-by-case basis (at operator's discretion)
Bug Exploitation Zero-Tolerance:
If you discover a game bug, glitch, or error, you must report it immediately to support@thepokieshelp.zendesk.com
Do not exploit bugs for financial gain (constitutes fraud)
Consequences of exploitation:
All winnings from exploited sessions voided
Account closure
Potential legal action for fraud
Return to Player (RTP) Disclosure:
RTP percentages displayed in game info (typically 94-99%)
RTP is theoretical long-term average (calculated over millions of spins)
Short-term results vary significantly due to volatility
Historical RTP data (last 30/90/365 days) available in account dashboard
Registration Process:
Visit ThePokies119.net
Click "Register"
Complete registration form:
Email address (valid, accessible)
Password (strong: min 12 characters, uppercase, lowercase, numbers, symbols)
Full legal name (matching government ID)
Date of birth (age 18+ verification)
Residential address (current, verifiable)
Mobile phone number (SMS-capable, used for 2FA)
Currency preference (AUD recommended for Australians)
Accept Terms & Conditions (checkbox confirmation)
Accept Privacy Policy (checkbox confirmation)
Accept Responsible Gambling commitments (checkbox confirmation)
Submit registration
Verify email (click link sent to registered email within 24 hours)
Verify mobile phone (enter SMS code, enables 2FA + AU$10 welcome bonus)
Account Activation: Account is active immediately upon email verification. Full functionality (deposits, withdrawals, bonuses) unlocked after mobile phone verification.
Registration Data Collection: By registering, you consent to thepokiesnet collecting, storing, and processing your personal data per our Privacy Policy (available at ThePokies119.net/privacy).
Updating Account Information:
Email Address: Dashboard → Account Settings → Email → Update (requires email verification)
Mobile Phone: Dashboard → Account Settings → Phone → Update (requires SMS verification to both old and new numbers)
Residential Address: Dashboard → Account Settings → Address → Update (may require proof of residence document if address change triggers verification)
Password: Dashboard → Account Settings → Security → Change Password (requires current password confirmation)
Obligation to Maintain Accuracy: You must update your account information within 7 days of any change (address, phone number, email). Failure to maintain accurate information may result in:
Verification delays
Withdrawal processing issues
Account suspension pending information update
Account Inactivity:
Dormant Account Definition: No login, deposit, or gameplay for 12 consecutive months
Dormant Account Fees: AU$10 per month charged after 12 months of inactivity (deducted from account balance, continues until balance reaches AU$0)
Account Closure: Accounts with AU$0 balance dormant for 24+ months may be permanently closed (email notification sent 30 days before closure)
Reactivation: Contact support@thepokieshelp.zendesk.com to reactivate dormant account (verification required)
Voluntary Account Closure (initiated by player):
Temporary Closure ("Cool-Off" / "Take a Break"):
Duration options: 1 day, 3 days, 1 week, 2 weeks, 1 month
Account locked for selected duration (cannot login, deposit, or play)
Automatically reopens after period expires
Pending withdrawals processed normally
Request via: Dashboard → Responsible Gaming → Take a Break, or live chat, or email support
Permanent Closure (player-requested):
Account closed indefinitely
Cannot be reopened without formal written request and 7-day cooling-off period
All funds withdrawn before closure (pending withdrawals processed immediately)
Request via: Email support@thepokieshelp.zendesk.com (subject: "Permanent Account Closure - [Username]")
Confirmation email sent within 24 hours
Account closed within 48 hours of confirmation
Self-Exclusion (for gambling problem concerns):
Duration options: 3 months, 6 months, 12 months, permanent
Cannot be reversed early (strict cooling-off enforced)
All pending withdrawals processed immediately upon self-exclusion activation
Personal data retained per regulatory requirements (prevents creating new accounts)
Request via: Dashboard → Responsible Gaming → Self-Exclusion, or email support, or call Gambling Help Online 1800 858 858
Confirmation email sent immediately
Account locked within 1 hour
Thepokies119 australia-Initiated Closure:
Reasons for operator-initiated closure:
Breach of Terms & Conditions
Fraudulent activity detected
Multiple accounts created
Underage gambling discovered
Abuse of bonuses/promotions
Offensive behavior toward staff/players
Money laundering suspicion
Prolonged verification non-compliance (90+ days)
Closure Process:
Email notification sent stating reason for closure
Pending withdrawals processed if legitimate (voided if closure due to fraud/bonus abuse)
Account balance:
Legitimate closure (e.g., voluntary): Full balance refunded
Terms breach closure (e.g., bonus abuse): Bonus funds + winnings forfeited, deposits refunded
Fraud closure (e.g., stolen card): All funds seized, reported to authorities
Dispute Resolution: If you disagree with account closure, email compliance@thepokieshelp.zendesk.com within 14 days with detailed explanation. Compliance team reviews within 7 business days. Final decisions appealable to Curaçao Gaming Authority.
Accepted Payment Methods:
PayID (Australians): AU$20-AU$5,000 per transaction, instant processing, 0% fees
Bank Transfer (BSB): AU$50-AU$10,000 per transaction, 1-2 hours, 0% fees
Visa/Mastercard: AU$30-AU$1,000 per transaction, instant, 3% fee
Bitcoin (BTC): AU$10-unlimited, 10-30 minutes, 0% fees
Ethereum (ETH): AU$10-unlimited, 5-15 minutes, 0% fees
USDT (ERC20/TRC20): AU$10-unlimited, 2-15 minutes, 0% fees
USDC (ERC20): AU$10-unlimited, 5-15 minutes, 0% fees
Deposit Confirmation: Deposits credited to your account balance immediately upon payment processor confirmation (times listed above are typical—network congestion may cause delays).
Deposit Ownership: You may only deposit using payment methods registered in your name. Third-party deposits (from spouse, parent, friend, business partner) are strictly prohibited and will result in:
Deposit refunded to source (minus processing fees)
Account suspended pending investigation
Potential account closure
Exceptions: ThePokies119 may permit third-party deposits in rare circumstances (e.g., authorized representative for elderly/disabled player) only with prior written approval from support team. Request via email support@thepokieshelp.zendesk.com with detailed explanation and supporting documentation.
Deposit Limits (responsible gambling):
Set daily, weekly, monthly caps via Dashboard → Responsible Gaming → Deposit Limits
Decreases: Effective immediately
Increases: 24-hour cooling-off period before activation
System automatically blocks deposits exceeding limits
Currency: ThePokies 119 operates primarily in Australian Dollars (AUD). Deposits in other currencies are converted at mid-market exchange rate (0% markup from The Pokies 119—your bank/card issuer may charge foreign transaction fees).
No Chargebacks: Deposits are final and non-refundable once credited to your account (except in cases of operator error or unauthorized transactions with proof).
Chargeback Fraud: Initiating a chargeback (credit card dispute) after depositing and playing constitutes fraud. Consequences:
Account permanently closed
All funds seized
Blacklisted across operator network
Reported to payment processors (impacts future ability to use cards online)
Legal action pursued for amounts exceeding AU$1,000
Withdrawal Methods:
Bank Transfer (BSB): AU$50-AU$9,000/day, 3-5 business days, 0% fees
PayID: AU$20-AU$9,000/day, 3-5 business days, 0% fees
Bitcoin (BTC): AU$50-AU$9,000/day, 24-48 hours, 0% fees (blockchain network fees deducted from payout)
Ethereum (ETH): AU$50-AU$9,000/day, 24-48 hours, 0% fees (blockchain network fees deducted)
USDT/USDC: AU$50-AU$9,000/day, 24-48 hours, 0% fees (blockchain network fees deducted)
Withdrawal Limits:
Daily: AU$9,000 (standard), AU$15,000 (VIP Gold+), AU$25,000 (VIP Platinum+), AU$50,000+ (VIP Elite)
Weekly: AU$63,000 (standard), AU$100,000 (VIP Gold+), AU$150,000 (VIP Platinum+), AU$300,000+ (VIP Elite)
Monthly: AU$270,000 (standard), AU$400,000 (VIP Gold+), AU$600,000 (VIP Platinum+), Unlimited (VIP Elite)
Withdrawal Processing:
Request: Submit via Dashboard → Cashier → Withdraw
Verification Check: If withdrawal triggers verification (≥AU$5,000 single, ≥AU$20,000 cumulative 30-day), documents requested
Approval: 24-48 hours (standard), 12-24 hours (VIP Gold+), 2-6 hours (VIP Platinum+), <1 hour (VIP Elite)
Processing: Funds sent to bank/wallet after approval
Arrival: 1-3 business days (bank), 30-60 minutes (crypto) after processing
Play-Through Requirements (Anti-Money Laundering compliance):
PayID/Bank Transfer: 1x deposit amount must be wagered before withdrawal (e.g., deposit AU$100, must wager AU$100 before withdrawing)
Credit/Debit Cards: 3x deposit amount must be wagered (e.g., deposit AU$100, must wager AU$300 before withdrawing)
Cryptocurrency: 1x deposit amount must be wagered
Reason: Prevents money laundering (using casino as currency exchange service). Play-through requirement ensures deposits are used for genuine gambling activity.
Same-Method Withdrawals: Withdrawals must be processed to the same payment method used for deposit (e.g., deposited via PayID → withdraw via PayID). Exceptions granted only for:
Card deposits (cards cannot receive withdrawals due to banking regulations—use bank transfer)
Payment method no longer available (closed bank account, expired card—alternative method approved on case-by-case basis)
Withdrawal Cancellation: Pending withdrawals (status: "Pending") can be cancelled via Dashboard → Cashier → Withdrawal History → Cancel. Once status changes to "Approved" or "Processing," cancellation no longer possible.
Withdrawal Fees: The Pokies119 charges 0% withdrawal fees. Your bank or crypto network may charge receiving fees (bank fees typically AU$0-AU$5; crypto network fees AU$0.50-AU$10 depending on blockchain).
Withdrawal Delays: casino processes withdrawals within stated timeframes (24-48 hours approval). Delays beyond this may be due to:
Verification pending (upload required documents to expedite)
Payment method issues (incorrect bank details, invalid crypto address)
High volume periods (jackpot payouts, major events—may add 12-24 hours)
Compliance review (unusual transaction patterns trigger manual review)
Failed Withdrawals: If bank rejects withdrawal (incorrect account details, account closed), funds return to your account within 5-10 business days. Update payment details and resubmit withdrawal request.
Operates under strict Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) protocols in compliance with:
FATF (Financial Action Task Force) recommendations
Curaçao Gaming Authority AML requirements
PAGCOR compliance standards
Australian Transaction Reports and Analysis Centre (AUSTRAC) guidelines (for Australian players)
Transaction Monitoring: Automated systems flag suspicious patterns:
Rapid deposits followed by immediate withdrawals (minimal gameplay)
Structuring (multiple deposits below reporting thresholds to avoid detection)
High-value transactions inconsistent with player profile
Deposits from high-risk jurisdictions (FATF blacklist countries)
Multiple accounts from same IP/device
Enhanced Due Diligence: High-value players (AU$100,000+ annual turnover) undergo:
Source of funds verification (proof of income: employment letter, business ownership, inheritance documentation)
Ongoing transaction monitoring
Annual identity recertification
Suspicious Activity Reporting: we are legally obligated to report suspicious transactions to Curaçao Financial Intelligence Unit (FIU) and relevant authorities. Reports are confidential (we cannot inform you if a report has been filed).
Consequences of AML Violations:
Account suspension pending investigation
Funds frozen until source verified
Account closure + funds forfeiture if illegal activity confirmed
Reporting to law enforcement (Curaçao police, Interpol, local authorities)
Civil/criminal prosecution for money laundering (penalties: fines, imprisonment)
Legitimate Player Protection: If you gamble normally (deposit, play, withdraw winnings), AML policies do not affect you. They target criminals attempting to launder illicit funds, not genuine players.
All bonuses, promotions, free spins, cashback offers, and loyalty rewards offered by The Pokies 119 net are subject to specific terms and conditions ("Bonus Terms") outlined in the Bonuses & Promotions page (ThePokies119.net/bonuses).
General Bonus Principles:
Bonuses are voluntary (you may decline bonuses and play with real money only)
One active bonus per account at any time
Wagering requirements must be met before bonus funds become withdrawable
Bonus funds expire after validity period (typically 30 days)
Maximum bet limits apply during bonus play (typically AU$5 per spin/hand)
Certain games may be restricted or contribute reduced percentages toward wagering
Bonus Abuse Zero Tolerance:
❌ Creating multiple accounts to claim welcome bonuses repeatedly
❌ Colluding with other players to manipulate bonus wagering
❌ Using betting strategies designed solely to clear wagering with minimal risk
❌ Claiming bonuses with no intention of genuine gameplay
Consequences:
Bonus forfeited (bonus balance removed)
Bonus-derived winnings confiscated
Account closure (repeated violations)
Permanent bonus ban
Bonus Disputes: If you believe a bonus was unfairly cancelled, email support@thepokieshelp.zendesk.com with:
Bonus name and claim date
Detailed explanation of your gameplay
Any evidence supporting your claim Support team reviews within 48 hours. Decisions are final unless appealed to Curaçao Gaming Authority.
Wagering Requirement Definition: The amount of money that must be wagered before bonus funds (and winnings derived from bonus play) become withdrawable.
Standard Requirement: 30x bonus amount (e.g., AU$100 bonus requires AU$3,000 wagering)
Game Contributions (how different games count toward wagering):
Slots & Pokies: 100% (AU$10 bet = AU$10 toward requirement)
Crash Games: 100%
Video Poker: 10% (AU$10 bet = AU$1 toward requirement)
Table Games (RNG blackjack, roulette, baccarat): 3% (AU$10 bet = AU$0.30 toward requirement)
Live Dealer Games: 3%
Progressive Jackpot Slots: 0% (excluded from bonus play)
Real Money vs Bonus Balance:
Real money wagered first (your deposits + real money winnings)
Real money winnings are fully withdrawable anytime (no wagering requirements)
Bonus funds activate only after real money balance depletes
Only bets placed with bonus funds count toward wagering requirements
Wagering Progress Tracking: Dashboard → Bonuses → Active Bonuses shows:
Total wagering required
Wagering completed (real-time progress bar)
Wagering remaining
Expiry date/time
Game-by-game breakdown (last 100 bets with contribution percentages)
Bonus Forfeiture: Requesting withdrawal before completing wagering requirements forfeits bonus and bonus-derived winnings. Real money deposits + winnings remain withdrawable.
While any bonus is active, you may not wager more than AU$5 per spin/hand/bet across all games.
Examples:
✅ Spinning slot at AU$2 per spin = OK
✅ Betting AU$5 on blackjack hand = OK
❌ Spinning slot at AU$10 per spin = VIOLATION
❌ Betting AU$20 on roulette = VIOLATION
Consequences of Exceeding Maximum Bet:
Bonus immediately cancelled
All bonus-derived winnings forfeited (even if wagering complete)
System flags violation with evidence (game name, timestamp, bet amount, screenshot)
Email notification sent explaining violation
System Protection: Some games automatically prevent bets exceeding AU$5 during bonus play. However, you are ultimately responsible for ensuring compliance (some games may not have technical limitations).
After Wagering Completion: Maximum bet rule no longer applies once wagering requirements are fully met and bonus funds transferred to real money balance.
Our operates a 10-tier VIP loyalty program where players earn Experience Points (XP) on every real-money bet:
XP Earning Rate: AU$10 wagered = 1 XP
VIP Tiers:
Copper (0 XP) → Steel (125 XP) → Chrome (500 XP) → Bronze (2,000 XP) → Silver (7,500 XP) → Gold (30,000 XP) → Platinum (125,000 XP) → Palladium (500,000 XP) → Titanium (2,000,000 XP) → Rhodium (10,000,000 XP)
Tier Benefits (increasing with tier):
Cash rewards (AU$2.50 to AU$200,000)
Weekly cashback (3%-15%, no wagering requirements)
Faster withdrawals (standard 3-5 days → same-day for Platinum+)
Personal account managers (Gold+)
Higher withdrawal limits (AU$9,000 → AU$50,000+ daily)
Exclusive tournaments and events
Luxury prizes (Lamborghini Huracan grand prize at Rhodium tier)
VIP Terms:
XP never expires (permanent on account)
Tier downgrades do not occur (once achieved, tier maintained permanently)
VIP benefits subject to change (email notification 30 days before material changes)
Abuse of VIP benefits (e.g., colluding with other VIPs to manipulate tournaments) results in VIP status revocation
Full VIP program details: ThePokies119.net/bonuses (scroll to VIP Loyalty Program section)
We offers 2,000+ games across categories:
Slots & Pokies (766+ titles)
Live Dealer (50+ tables)
Crash Games (15+ titles)
Table Games (200+ variants)
Crypto Games (100+ provably fair titles)
Video Poker (40+ variants)
Game Providers: Pragmatic Play, NetEnt, Evolution Gaming, Hacksaw Gaming, Relax Gaming, Ezugi, Spribe, Play'n GO, Yggdrasil, BGaming, Evoplay, and 15+ additional premium developers.
Game Availability: The Pokies 119 reserves the right to:
Add or remove games at any time without notice
Restrict specific games from bonus play
Limit access to games based on geographic location (licensing restrictions)
Temporarily disable games for maintenance or updates
Game Rules: Each game has specific rules governing:
Paylines and pay tables
Bonus features and free spins triggers
RTP (Return to Player) percentages
Maximum win potentials
Volatility ratings
Accessing Game Rules: Click the information button (ⓘ icon) within any game to view:
Complete game rules
Paytable (symbol values, winning combinations)
Bonus feature explanations
RTP percentage
Certification details (RNG audit certificates)
Player Responsibility: You are responsible for understanding game rules before playing. Pokies119 is not liable for losses resulting from misunderstanding game mechanics.
Ownership: All content on platform, including but not limited to:
Website design and layout
Graphics, logos, trademarks
Software and source code
Game content (provided by licensed third-party developers)
Text, images, videos
Audio and sound effects
...is protected by international copyright, trademark, and intellectual property laws and is the exclusive property of Pokies 119 Pty Ltd, its licensors, or respective game providers.
Prohibited Uses:
❌ Copying, reproducing, modifying website content
❌ Distributing, publishing, transmitting content without written permission
❌ Reverse-engineering software or games
❌ Creating derivative works based on platform content
❌ Using pokies119 casino trademarks, logos in any manner without authorization
❌ Framing website content on other sites
❌ Deep-linking to specific pages without permission
Limited License: By accessing, you are granted a limited, non-exclusive, non-transferable, revocable license to:
Access and view website content for personal, non-commercial use
Play games for entertainment purposes
Download content explicitly marked as downloadable (e.g., mobile app if applicable)
License Termination: This license terminates automatically if you breach these Terms. Upon termination, you must immediately cease using all thepokies 119 net australia content.
Third-Party Content: Game providers (Pragmatic Play, NetEnt, Evolution Gaming, etc.) retain all intellectual property rights to their respective games. ThePokies119 net operates these games under licensing agreements with providers.
Copyright Infringement Reporting: If you believe content on our platform infringes your copyright, email legal@thepokieshelp.zendesk.com with:
Description of copyrighted work
URL of infringing content
Your contact information
Statement of good faith belief that use is unauthorized
Statement that information is accurate under penalty of perjury
Electronic signature
We are committed to promoting responsible gambling and protecting vulnerable players. Gambling should be an entertaining leisure activity, not a source of income or financial stress.
Warning Signs of Problem Gambling:
? Spending more money or time gambling than you can afford
? Chasing losses (gambling to win back money you've lost)
? Borrowing money to gamble
? Neglecting work, relationships, or responsibilities to gamble
? Feeling guilty, anxious, or depressed about gambling
? Lying to family/friends about gambling activities
? Gambling as escape from problems or stress
If you recognize these signs, seek help immediately.
Provides multiple tools to help you maintain control:
Deposit Limits:
Set daily, weekly, monthly caps (Dashboard → Responsible Gaming → Deposit Limits)
Decreases: Effective immediately
Increases: 24-hour cooling-off period
System auto-blocks deposits exceeding limits
Loss Limits:
Set maximum acceptable loss per day/week/month
Calculates net loss (deposits minus withdrawals minus pending bets)
Blocks additional deposits when limit reached
Session Time Limits:
Set maximum playtime per day (e.g., 2-hour daily limit)
Auto-logout when limit reached
Resets at midnight (local time)
Reality Checks:
Pop-up notifications every 30 minutes displaying:
Current session duration
Net win/loss for session
Total wagered amount
Option to continue, take break, or self-exclude
Self-Assessment Test:
Dashboard → Responsible Gaming → Self-Assessment
Anonymous quiz evaluating gambling behaviors
Provides personalized risk assessment (low, moderate, high risk)
Recommends appropriate actions based on results
Take a Break (Cool-Off):
Temporary account suspension: 1 day, 3 days, 1 week, 2 weeks, 1 month
Account locked during period (cannot login, deposit, play)
Automatically reopens after period expires
Request via Dashboard → Responsible Gaming → Take a Break
Self-Exclusion:
Duration: 3 months, 6 months, 12 months, permanent
Cannot be reversed early (strict enforcement for your protection)
All pending withdrawals processed immediately
Request via Dashboard → Responsible Gaming → Self-Exclusion
Australia:
Gambling Help Online: 1800 858 858 (24/7, free, confidential)
Website: www.gamblinghelponline.org.au
Live chat counseling: Available via website
Gamblers Anonymous Australia:
Support groups nationwide
Website: www.gamblersanonymous.org.au
Find local meetings: www.gamblersanonymous.org.au/find-a-meeting
Lifeline Australia:
Crisis support: 13 11 14 (24/7)
Website: www.lifeline.org.au
International:
GamCare (UK): 0808 8020 133, www.gamcare.org.uk
National Council on Problem Gambling (USA): 1-800-522-4700, www.ncpgambling.org
BeGambleAware (UK): www.begambleaware.org
Links to these resources are accessible from every page footer for immediate access during vulnerable moments.
Platform collects, stores, and processes personal data per our Privacy Policy (available at ThePokies119.net/privacy).
Data Collected:
Account Information: Name, date of birth, address, email, phone number
Financial Data: Payment method details (tokenized), transaction history
Gameplay Data: Bet history, game sessions, winnings/losses, bonus usage
Technical Data: IP address, device fingerprint, browser type, operating system, cookies
Communications: Live chat transcripts, email correspondence, support tickets
Data Usage:
Provide gaming services (account management, deposits/withdrawals, gameplay)
Verify identity (KYC/AML compliance)
Prevent fraud and money laundering
Improve platform (analytics, user experience optimization)
Marketing communications (promotional emails, SMS—opt-out available)
Legal compliance (regulatory reporting, court orders)
Data Sharing:
Payment Processors: Share financial data to process transactions (PayID providers, card processors, crypto networks)
Game Providers: Share gameplay data with developers (Pragmatic Play, NetEnt, etc.) for RNG verification and game optimization
Regulatory Authorities: Share data with Curaçao Gaming Authority, PAGCOR, law enforcement (when legally required)
Third-Party Services: Share limited data with service providers (email services, analytics platforms, customer support tools)
We do NOT sell your personal data to third parties for marketing purposes.
Your Rights (GDPR, CCPA, Australian Privacy Principles compliance):
Access: Request copy of personal data (email privacy@thepokieshelp.zendesk.com)
Rectification: Update incorrect information (Dashboard → Account Settings)
Erasure: Request deletion (only after account closure + 7-year regulatory retention period)
Portability: Receive data in machine-readable format (JSON, CSV)
Withdraw Consent: Opt-out of marketing communications (unsubscribe link in emails)
Lodge Complaint: Contact Curaçao Data Protection Authority or Australian Privacy Commissioner
Data Security:
256-bit SSL encryption (all data transmissions)
AES-256 encryption (stored data at rest)
PCI DSS Level 1 compliance (payment data handling)
Multi-signature wallets (cryptocurrency storage)
Access controls (role-based permissions, audit logs)
Regular security audits (quarterly penetration testing by independent firms)
Data Retention:
Account data: Retained for 7 years after account closure (Curaçao licensing requirement)
Financial transactions: Retained for 7 years (AML regulations)
Marketing consent: Retained until you withdraw consent
After retention period: Data securely deleted (multi-pass overwriting, certificate of destruction available upon request)
Full Privacy Policy: ThePokies119.net/privacy
The platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:
No Warranty of:
Uninterrupted Service: Platform may experience downtime for maintenance, technical issues, or force majeure events
Error-Free Operation: Software bugs, glitches, or malfunctions may occur
Accuracy of Content: Game RTPs, promotional terms, displayed balances may contain errors
Fitness for Particular Purpose: Platform may not meet your specific expectations or requirements
Compatibility: Website may not function optimally on all devices/browsers
Player Acknowledgment: By using our site, you acknowledge and accept these risks. You agree that is not liable for any losses, damages, or inconveniences resulting from:
Platform downtime or unavailability
Software errors or malfunctions
Game glitches or RNG failures
Payment processing delays (beyond control, e.g., bank delays)
Loss of data (account history, transaction records)
Unauthorized access to your account (if due to your negligence in maintaining account security)
To the maximum extent permitted by law, Pty Ltd, its directors, officers, employees, affiliates, licensors, and service providers shall not be liable for:
Direct Damages:
Loss of winnings, deposits, or account balances (except due to proven operator error)
Financial losses from gambling activities
Lost profits or business opportunities
Indirect Damages:
Consequential damages (e.g., emotional distress, reputational harm)
Incidental damages (e.g., travel costs to visit support resources)
Punitive damages (except where prohibited by law)
Special damages
Specific Scenarios:
❌ Losses due to game malfunctions (unless proven deliberate manipulation)
❌ Losses due to internet connection interruptions (player's responsibility)
❌ Losses due to third-party service failures (payment processors, game providers)
❌ Losses due to force majeure events (natural disasters, wars, pandemics, government actions)
❌ Losses due to player misunderstanding game rules (player's responsibility to read)
❌ Losses due to bonus forfeiture (if player violated bonus terms)
Maximum Liability Cap: In jurisdictions where liability cannot be fully excluded, total liability is limited to the lesser of:
Amount of deposits made by player in the 90 days preceding the claim, OR
AU$10,000
Operator Error Exception: If ThePokies119 makes a demonstrable error resulting in player loss (e.g., incorrect odds displayed, wrong game payout), liability is limited to correcting the error (crediting/debiting appropriate amount) but does not extend to consequential damages.
You agree to indemnify, defend, and hold harmless Pty Ltd, its directors, officers, employees, affiliates, licensors, and service providers from and against any and all claims, damages, liabilities, losses, costs, expenses (including reasonable attorneys' fees) arising out of or related to:
✅ Your breach of these Terms & Conditions
✅ Your violation of any law or regulation
✅ Your violation of any third-party rights (intellectual property, privacy, publicity)
✅ Your use of the platform in a negligent or unlawful manner
✅ Your fraudulent activities (bonus abuse, payment fraud, money laundering)
✅ Your unauthorized access to other players' accounts
✅ Your provision of false information during registration or verification
Example: If you use a stolen credit card to deposit, and the card issuer pursues legal action against The Pokies119, you agree to reimburse ThePokies 119 for all legal fees, settlement costs, and damages incurred.
The Pokies 119 shall not be liable for any failure or delay in performance of its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to:
Natural Disasters: Earthquakes, floods, fires, hurricanes, pandemics
Government Actions: Wars, civil unrest, terrorism, embargoes, sanctions, regulatory changes
Technical Failures: Internet outages, power failures, server crashes, DDoS attacks
Third-Party Failures: Payment processor outages, game provider technical issues, banking system disruptions
Labor Disputes: Strikes, lockouts affecting service providers
During Force Majeure Events:
Platform may be temporarily unavailable
Deposits/withdrawals may be delayed
Games may be suspended
Pending bets may be voided (stakes returned)
Communication: Pokies119 will provide updates via email, dashboard notifications, and social media regarding force majeure events and expected resolution timeframes.
If you have a complaint, concern, or dispute regarding Pokies 119 services:
Step 1: Contact Support (first point of contact)
Live Chat: 24/7 availability, click chat icon on any page
Email: support@thepokieshelp.zendesk.com
Provide:
Your username
Detailed description of issue
Relevant evidence (screenshots, transaction IDs, dates/times)
Desired resolution
Response Time:
Live chat: Immediate response (<2 minutes average)
Email: Within 4 hours (standard), 2 hours (VIP Gold+)
Step 2: Escalation to Compliance Team (if unresolved after 7 days)
Email: compliance@thepokieshelp.zendesk.com
Subject: "Escalated Complaint - [Your Username] - [Ticket Number]"
Include all previous correspondence and evidence
Response Time: 48 hours for initial acknowledgment; 7 business days for full review and resolution
Step 3: Senior Management Review (if still unresolved)
Email: disputes@thepokieshelp.zendesk.com
Subject: "Senior Review Request - [Your Username]"
Senior management conducts independent review
Response Time: 14 business days for final decision
If internal dispute resolution fails, you may pursue Alternative Dispute Resolution:
Curaçao Gaming Authority Dispute Resolution:
Pokies119 net is licensed by Curaçao Gaming Authority (Licence No. 1688/JAZ)
Submit complaint to: disputes@gaming-curacao.com
Include:
Your full name, contact information
ThePokies119 username
License number (1688/JAZ)
Detailed complaint description
All evidence and correspondence with ThePokies119 net
Curaçao Gaming Authority reviews and issues binding decision
Website: www.gaming-curacao.com
PAGCOR Dispute Resolution (for PAGCOR compliance matters):
Email: pgcor@pagcor.ph
Website: www.pagcor.ph
eCOGRA (independent mediation service):
Not directly affiliated but recognized third-party mediator
Website: www.ecogra.org
Arbitration Agreement: To the extent permitted by law in your jurisdiction, you agree that any dispute arising out of or relating to these Terms or your use of ThePokies119 Australia shall be resolved through binding arbitration rather than in court, except:
Small claims court actions (claims under AU$10,000)
Intellectual property disputes
Regulatory complaints to Curaçao Gaming Authority
Arbitration Procedures:
Arbitration conducted per rules of International Chamber of Commerce (ICC)
Location: Curaçao (or mutually agreed location)
Language: English
Arbitrator selection: Mutually agreed, or appointed by ICC
Costs: Split equally between parties (casino pays arbitrator fees for claims under AU$50,000)
Class Action Waiver: You agree to bring claims against ThePokies119 only in your individual capacity, and not as a plaintiff or class member in any class action, collective action, or representative proceeding.
Opt-Out: You may opt out of arbitration agreement by emailing legal@thepokieshelp.zendesk.com within 30 days of account registration (subject: "Arbitration Opt-Out - [Username]"). Opt-out does not affect other provisions of these Terms.
Jurisdiction Note: Arbitration and class action waiver provisions may not be enforceable in some jurisdictions (e.g., European Union, Australia). In such jurisdictions, disputes will be subject to the jurisdiction specified in Section 12.2.
These Terms & Conditions are governed by and construed in accordance with the laws of Curaçao, without regard to its conflict of law provisions.
Regulatory Framework:
Primary jurisdiction: Curaçao (gaming license jurisdiction)
Operational jurisdiction: Costa Rica (company registration jurisdiction)
Compliance frameworks: PAGCOR standards, FATF recommendations, GDPR/CCPA (for data protection)
Player Jurisdiction: Your use of ThePokies 119 Net may also be subject to laws in your country of residence. You are solely responsible for compliance with local laws.
Exclusive Jurisdiction: Subject to arbitration provisions (Section 11.3), any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Curaçao.
Submission to Jurisdiction: By using ThePokies119 Net you irrevocably consent to the jurisdiction of Curaçao courts and waive any objection to venue in Curaçao on grounds of inconvenient forum.
Exception: Players in jurisdictions with consumer protection laws prohibiting exclusive foreign jurisdiction clauses (e.g., European Union, Australia) may bring claims in their local courts. ThePokies119.net Australia reserves the right to defend such claims in player's local jurisdiction or request transfer to Curaçao courts.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.
Example: If arbitration clause is deemed unenforceable in your jurisdiction, only the arbitration clause is severed—all other Terms remain binding.
These Terms & Conditions, together with:
Privacy Policy
Bonus Terms & Conditions
Responsible Gambling Policy
Game Rules (accessible via in-game info buttons)
...constitute the entire agreement between you and the platform regarding use of the platform, superseding all prior agreements, understandings, representations, and warranties (whether written or oral).
No Oral Modifications: These Terms may not be modified orally. Amendments must be in writing and published on platform (per Section 1.3).
You may not assign, transfer, or delegate your rights or obligations under these Terms without prior written consent.
ThePokies 119 may freely assign, transfer, or delegate its rights and obligations under these Terms to:
Affiliated companies
Successor entities (in event of merger, acquisition, sale of assets)
Third-party service providers (payment processors, customer support vendors)
Notice: The Pokies119 will provide email notice of any assignment affecting your rights.
Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it subsequently.
Example: If ThePokies119.net Australia does not immediately suspend your account for a first-time minor violation (e.g., exceeding maximum bet during bonus play once), this does not waive our right to enforce the rule for future violations.
Section headings in these Terms are for convenience only and do not affect interpretation of the provisions.
These Terms are provided in English. Translations may be provided in other languages for convenience, but the English version prevails in case of any conflict or discrepancy.
Live Chat: Available 24/7 via chat icon on any page (average response <2 minutes)
Email Support: support@thepokieshelp.zendesk.com (response within 4 hours)
Compliance Inquiries: compliance@thepokieshelp.zendesk.com
Legal Matters: legal@thepokieshelp.zendesk.com
Privacy Concerns: privacy@thepokieshelp.zendesk.com
VIP Account Managers: Contact details provided via email upon tier promotion (Gold+)
Company Name: ThePokies119 Pty Ltd
Registered Address:
Barrio Dent
San José, Costa Rica
200 metres north and 50 metres east of the North American Cultural Centre
Company Registration: Costa Rica Company Registration No. 3-102-841524
Gaming License: Curaçao Gaming Authority Licence No. 1688/JAZ
Regulatory Compliance: Philippine Amusement and Gaming Corporation (PAGCOR) certified
Australia:
Gambling Help Online: 1800 858 858 (24/7)
Website: www.gamblinghelponline.org.au
Gamblers Anonymous Australia:
Website: www.gamblersanonymous.org.au
Lifeline Australia:
Crisis support: 13 11 14 (24/7)
Website: www.lifeline.org.au
By clicking "I Accept" during registration, or by accessing, using, depositing, or playing, you acknowledge that:
✅ You have read and understood these Terms & Conditions in their entirety
✅ You agree to be legally bound by these Terms
✅ You are at least 18 years of age (or legal gambling age in your jurisdiction)
✅ Online gambling is legal in your jurisdiction of residence
✅ You are using our platform for entertainment purposes, not as income source
✅ You understand gambling involves risk of loss
✅ You will gamble responsibly within your financial means
✅ You will comply with all provisions of these Terms
✅ You understand ThePokies119 Autralia may amend these Terms at any time
✅ You understand violation of Terms may result in account closure and fund forfeiture
